ISO/IEC/SOC Certification

An overview of TSG Global, Inc. ISO/IEC/SOC certifications and frameworks. If you have any questions, or if you wish to report a potential security issue, please contact [e-mail]

As part of our information security management system (ISMS), TSG Global, Inc. is certified under ISO/IEC 27001, a management system that provides specific requirements and practices intended to bring information security under management control. We also actively follow the SOC 2 Type II framework. Our compliance with these standards assures your protection in many ways:

TSG Global, Inc. uses Consilium Lab's automation platform to continuously monitor 100+ internal security controls across the organization against the highest possible standards. Automated alerts and evidence collection allows TSG Global, Inc. to confidently prove its security and compliance posture any day of the year, while fostering a security-first mindset and culture of compliance across the organization.

TSG Global ISO 27001 Certification Employee Trainings

Security is a company-wide endeavor. All employees complete an annual security training program and employ best practices when handling customer data.

Penetration Tests

TSG Global, Inc. works with industry-leading security firms to perform annual network and application layer penetration tests.

Secure Software Development

TSG Global, Inc. utilizes a variety of manual and automatic data security and vulnerability checks throughout the software development lifecycle.

Data Encryption

Data is encrypted both in-transit using TLS and at rest.

Vulnerability Disclosure Program

If you believe you’ve discovered a bug in TSG Global, Inc.’s security, please get in touch at [e-mail]. Our security team promptly investigates all reported issues.

Organizational Security

Information Security Program

We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the SOC 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.

Third-Party Audits

Our organization undergoes independent third-party assessments to test our security and compliance controls.

Third-Party Penetration Testing

We perform an independent third-party penetration at least annually to ensure that the security posture of our services is uncompromised.

Roles and Responsibilities

Roles and responsibilities related to our Information Security Program and the protection of our customer’s data are well defined and documented. Our team members are required to review and accept all of the security policies.

Security Awareness Training

Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management.

Confidentiality

All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.

Background Checks

We perform background checks on all new team members in accordance with local laws.

Cloud Security

Cloud Infrastructure Security

All of our services are hosted with Amazon Web Services (AWS). They employ a robust security program with multiple certifications. For more information on our provider’s security processes, please visit AWS Security.

Data Hosting Security

All of our data is hosted on Amazon Web Services (AWS) databases. These databases are all located in the United States. Please reference the above vendor specific documentation linked above for more information.

Encryption at Rest

All databases are encrypted at rest.

Encryption in Transit

Our applications encrypt in transit with TLS/SSL only.

Vulnerability Scanning

We perform vulnerability scanning and actively monitor for threats.

Logging and Monitoring

We actively monitor and log various cloud services.

Business Continuity and Disaster Recovery

We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.

Incident Response

We have a process for handling information security events which includes escalation procedures, rapid mitigation and communication.

Access Security

Permissions and Authentication

Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role. Where available we have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies to ensure access to cloud services are protected.

Least Privilege Access Control

We follow the principle of least privilege with respect to identity and access management.

Quarterly Access Reviews

We perform quarterly access reviews of all team members with access to sensitive systems.

Password Requirements

All team members are required to adhere to a minimum set of password requirements and complexity for access.

Password Managers

All employees are required to utilize a business password manager to manage passwords and maintain password complexity.

Vendor and Risk Management

Annual Risk Assessments

We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.

Vendor Risk Management

Vendor risk is determined and the appropriate vendor reviews are performed prior to authorizing a new vendor.